Back to Legal

Terms of Use

Please read these Terms of Use carefully before using our Website or App. By using the Website or App, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Platform.

1. Introduction

Foivos Iliopoulos, Sole Proprietorship, with registered address at Koritsas 34, 17455 Alimos, Greece, Tax ID (AFM) 169305372, Business Registry (GEMI) [GEMI Number] (hereinafter "bookmax", "we", "us"). "You" and "your" means you as a user of our Website or App.

bookmax operates the website www.bookmax.gr ("Website") and the bookmax mobile application, available via Google Play ("App"). The Website and App are referred to together as the "Platform".

The Platform provides an online booking service connecting clients with appointment-based service businesses ("Partners").

1.1 Related Documents

These Terms of Use apply in conjunction with the following documents, which form an integral part of our agreement with you:

  • Privacy and Cookie Policy
  • Booking Terms and Conditions (for Clients making bookings)
  • Partner Terms of Business (for Partners/businesses)

Note: These Terms of Use cover only the use of the Website and App. For the terms that apply when making bookings, please see the Booking Terms. For Partners, the Partner Terms apply.

2. Access to the Platform

Access to the Platform is permitted on a temporary basis. We reserve the right to withdraw, modify or suspend the Platform (or any part of it) without prior notice.

We shall not be liable if for any reason the Platform or any part of it is unavailable at any time or for any period.

You are responsible for:

  • Making all arrangements necessary for your access to the Platform (internet connection, suitable device)
  • Ensuring your device has up-to-date protection software
  • Ensuring that all persons who access the Platform through your internet connection are aware of these Terms

3. User Account

3.1 Registration

To use certain features of the Platform (e.g. making bookings), you may need to create an account by providing accurate and complete details (full name, email, phone number). You may not create an account with false information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your password and for all activity that takes place through your account. You must not:

  • Transfer or assign your account to a third party
  • Use another user's account without authorisation
  • Share your login credentials with third parties

If you suspect unauthorised access to your account, you must notify us immediately at hello@bookmax.gr.

3.3 Age Requirements

The Platform is not intended for persons under the age of 15. For users aged 15-18, parental or guardian consent is required, in accordance with Law 4624/2019.

4. Acceptable Use

You agree to use the Platform only for lawful purposes. You may not:

  • Use the Platform for illegal purposes or in violation of any applicable law
  • Send or store illegal, offensive, defamatory or threatening material
  • Interfere with the proper functioning of the Platform or attempt unauthorised access to systems or networks
  • Copy, reproduce, modify or resell any part of the Platform without written permission
  • Use automated means (bots, scrapers, etc.) to access the Platform
  • Impersonate another user or provide false identity information
  • Send unsolicited messages (spam) through the Platform

5. Intellectual Property

The Platform, its content (text, graphics, logos, images, software, design) and trademarks are the intellectual property of bookmax or its licensors and are protected by applicable Greek, EU and international law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. Reproduction, distribution, modification or creation of derivative works is not permitted without our express written consent.

6. User Content

Certain parts of the Platform (e.g. reviews) allow you to post content. By posting content:

  • You warrant that the content is accurate, lawful and does not infringe third-party rights
  • You grant bookmax a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish it on the Platform
  • You assume responsibility for your content

bookmax reserves the right to remove, modify or refuse to publish content that violates these Terms, is offensive, defamatory, illegal or inappropriate.

By posting personal information in publicly accessible parts of the Platform (e.g. reviews), you accept that it may be visible to third parties. Avoid posting details that could lead to your identification (e.g. address, phone number).

7. External Links

The Platform may contain links to third-party websites. These websites are not controlled by bookmax and we bear no responsibility for their content, privacy policies or practices. The existence of a link does not imply endorsement or recommendation by bookmax.

8. Disclaimer of Warranties

Data and information published on the Platform do not constitute professional or medical advice. bookmax does not guarantee:

  • The accuracy, completeness or timeliness of information provided by Partners (prices, service descriptions, photos, availability)
  • Uninterrupted, error-free or secure operation of the Platform
  • The quality or suitability of services provided by Partners

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied.

9. Limitation of Liability

To the maximum extent permitted by law, bookmax shall not be liable for:

  • Loss of revenue, profits, data or business opportunities
  • Indirect, incidental or consequential damages
  • Damage arising from the use or inability to use the Platform
  • Actions or omissions of third parties (including Partners)

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under Greek law.

10. Suspension and Termination of Access

bookmax reserves the right to suspend or terminate your access to the Platform, without prior notice, if:

  • You violate these Terms of Use or any related document
  • You are involved in fraudulent or illegal activity
  • You fail any credit check or fraud prevention check
  • There is reasonable suspicion that the security of your account has been compromised

11. Governing Law

These Terms of Use are governed by Greek law. Any dispute shall be resolved by the competent courts of Athens, subject to any mandatory consumer protection provisions.

12. Changes to the Terms

We may amend these Terms from time to time. Updated versions will be published on the Platform. Continued use of the Platform after publication of changes constitutes acceptance of the amended Terms. We encourage you to check these Terms regularly.

13. General Provisions

13.1 Entire Agreement

These Terms of Use, together with the Privacy Policy, Booking Terms and Partner Terms (as applicable), constitute the entire agreement between you and bookmax.

13.2 Severability

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Waiver

Failure by bookmax to exercise or delay in exercising any right shall not constitute a waiver of that right.

14. Contact

If you have questions or concerns about these Terms or the use of the Platform:

Email: hello@bookmax.gr

Website: www.bookmax.gr

We will acknowledge complaints sent by email within 48 working hours of receipt.