Back to Legal

Booking Terms

1. Introduction

These Booking Terms and Conditions (hereinafter "Booking Terms") govern the relationship between you ("Client", "you", "your") and bookmax when making bookings through the Platform.

Foivos Iliopoulos, Sole Proprietorship, with registered address at Koritsas 34, 17455 Alimos, Greece, Tax ID (AFM) 169305372, Business Registry (GEMI) [GEMI Number] (hereinafter "bookmax", "we", "us").

Your use of the Platform is also subject to our Terms of Use and Privacy Policy. Please read all documents carefully before making a booking.

2. The Role of bookmax

bookmax operates as a technology provider that facilitates the connection between Clients and appointment-based service businesses (hereinafter "Partners"). bookmax does not itself provide the services you book through the Platform.

The contract for the services you receive is entered into directly between you and the Partner. bookmax is not a party to this contract and bears no responsibility for the services provided by Partners.

When you make a payment through the Platform, bookmax collects your payment on behalf of the Partner. Payment to bookmax discharges your debt to the Partner for that booking.

3. Making a Booking

3.1 Process

The Platform allows you to select a Partner, service, date, time and (where available) professional. Before confirmation, you can review and correct your booking details.

Before confirming a booking, you will be informed of:

  • The price of the service
  • The Partner's cancellation policy (if applicable)
  • Any card guarantee or prepayment requirement

The booking is completed when you receive a Confirmation via email and/or notification on the Platform. All bookings are subject to availability.

3.2 Accuracy of Information

You must provide accurate and complete details when booking (full name, phone number, email). bookmax is not liable for issues arising from incorrect information.

3.3 Bookings on Behalf of Third Parties

If you are making a booking on behalf of another person, you must have their consent and provide them with access to these Booking Terms.

3.4 Health Information and Special Needs

It is your sole responsibility to inform the Partner in advance of any medical conditions, allergies or special needs that may affect or be affected by the services. If you fail to disclose such information, neither bookmax nor the Partner shall be liable for any damage that could reasonably have been avoided.

4. Payments

4.1 Payment Methods

Depending on the Partner's settings, you may be offered:

  • Online payment: Payment by card at the time of booking, via Stripe
  • Payment at the business: Payment during your visit (cash, card or other method accepted by the Partner)

4.2 Prices

Prices are displayed on the Platform at the time of booking. The final price may be adjusted if you request additional services during your visit.

The Partner is solely responsible for setting prices and any applicable taxes (VAT). If you require a tax receipt, please contact the Partner directly.

4.3 Card on File

Some Partners may require you to save a card as a guarantee at the time of booking. Your card is not charged at the time of booking — it is only charged if you violate the Partner's cancellation or no-show policy. Card details are stored securely via Stripe and bookmax does not have access to full card details.

4.4 Payment Processing

Payment processing is handled by Stripe (Stripe Payments Europe Limited, Ireland). bookmax does not store full card details. Stripe is governed by its own Privacy Policy: https://stripe.com/privacy

5. Cancellations, Modifications and No-Shows

5.1 Partner Cancellation Policy

Each Partner sets their own cancellation policy, which is disclosed to you before you confirm a booking. This policy may include:

  • Free cancellation window (e.g. 2, 4, 24 or 48 hours before the appointment)
  • Late cancellation charge (a percentage of the price, up to 100%)
  • No-show charge (a percentage of the price, up to 100%)

5.2 Free Cancellation

If you cancel within the free cancellation window set by the Partner, you will not be charged. If you had paid online, you will receive a full refund.

5.3 Late Cancellation

If you cancel outside the free cancellation window, you may be charged in accordance with the Partner's cancellation policy. The charge is made automatically via the card you used (if you paid online) or via the guarantee card (if you selected payment at the business with a card guarantee).

5.4 No-Show

If you fail to attend your appointment without prior cancellation, the Partner may apply a no-show charge in accordance with their policy, which may be up to 100% of the service price.

5.5 Rescheduling

You may modify or reschedule a booking through the Platform or by contacting the Partner directly, provided that you are within the free cancellation window. Rescheduling is subject to availability.

5.6 Cancellation by the Partner

If the Partner cancels your appointment, you will receive a full refund (if you had paid online). bookmax will notify you via notification.

6. Refunds

Refunds are processed via the original payment method:

  • Cancellation within the free window: Full refund
  • Late cancellation: Partial refund (minus cancellation charge, in accordance with the Partner's policy)
  • Cancellation by the Partner: Full refund

The time for a refund to appear depends on the payment provider (Stripe) and your card issuer, and may take 5-10 business days.

7. Reviews

After completing an appointment, you may submit a review about your experience. Reviews must:

  • Reflect genuine experiences
  • Not contain offensive, defamatory or illegal content
  • Not include personal data of third parties

bookmax reserves the right to remove reviews that violate these Terms.

8. Notifications and Communication

By using the Platform, you agree to receive electronic service notifications relating to your bookings, including:

  • Booking confirmations
  • Appointment reminders
  • Cancellation or modification notifications

These notifications are sent via email and/or SMS to the details you provide and are necessary for the performance of the contract. For information about promotional messages, please refer to our Privacy Policy.

9. Access Restrictions

bookmax reserves the right to partially or fully restrict your access to the Platform if:

  • You have a history of repeated cancellations or no-shows
  • There is reasonable suspicion of fraud or misuse
  • You behave inappropriately, abusively or threateningly towards Partner team or bookmax team
  • You violate these Terms or the Terms of Use

10. Limitation of Liability

bookmax is not liable for the provision or non-provision of services by Partners. The Partner is solely responsible for fulfilling their obligations to you.

bookmax is not liable for:

  • The quality, safety or suitability of the services provided by Partners
  • Injury or damage during receipt of services from a Partner
  • Accuracy of information provided by Partners (prices, descriptions, photos)
  • Technical issues or temporary unavailability of the Platform

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under law.

If you are not satisfied with a Partner's services, please contact the Partner first. If you need assistance, you can reach us at hello@bookmax.gr.

11. Consumer Rights

As a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Nothing in these Terms affects these legal rights.

For information about your consumer rights, you may contact the General Secretariat of Commerce and Consumer Protection or the Consumer Ombudsman (www.synigoroskatanaloti.gr).

12. Governing Law

These Booking Terms are governed by Greek law. Any dispute shall be resolved by the competent courts of Athens, subject to any mandatory consumer protection provisions that may apply in your country of residence.

13. Changes to These Terms

bookmax reserves the right to amend these Booking Terms. Any changes will apply to bookings made after their publication. We encourage you to check the Booking Terms regularly.

14. Contact

For questions or issues regarding bookings:

Email: hello@bookmax.gr

Website: www.bookmax.gr