Back to Legal

Partner Terms

1. The Basics

1.1 About Us

Foivos Iliopoulos, Sole Proprietorship, with registered address at Koritsas 34, 17455 Alimos, Greece, Tax ID (AFM) 169305372, Business Registry (GEMI) [GEMI Number], operating as "bookmax" (hereinafter "bookmax", "we", "us").

Email: hello@bookmax.gr

Website: www.bookmax.gr

1.2 About You

You are an appointment-based service business (including but not limited to: hair salons, barber shops, spas, beauty institutes, clinics, tattoo studios, gyms, pet services, vehicle services and any other business that accepts appointments) (hereinafter "Partner", "you", "your") that accepts these Partner Terms of Business for the use of bookmax Services.

1.3 About Clients

"Client" means any individual who makes an appointment booking for your services through the bookmax Platform or whom you manually enter into the system.

1.4 The Terms

These Partner Terms of Business (hereinafter the "Terms") constitute the agreement between bookmax and the Partner for the provision of our Services. These Terms, together with the Privacy Policy, the Booking Terms and Conditions and the Terms of Use, form the entire agreement between the parties.

2. Our Services

2.1 Description of Services

bookmax provides a booking and business management platform for appointment-based service businesses, which includes:

  • Appointment, calendar and client management software
  • Online bookings via the bookmax website and app
  • Service, category, team and schedule management
  • Electronic payment processing via Stripe Connect
  • Review and rating system
  • Appointment notifications and reminders (email, SMS)
  • Dashboard with analytics and reports

2.2 Licence

By accepting these Terms, we grant you a non-exclusive, non-transferable and revocable licence to use the bookmax Platform for the management of your business, for the duration of your subscription.

2.3 Technical Support

We provide technical support via email (hello@bookmax.gr) in relation to our Services. We make reasonable efforts to ensure Platform availability, but do not guarantee uninterrupted operation.

3. Subscription and Fees

3.1 Subscription Plan

bookmax operates on a monthly subscription basis. The current subscription cost is €29 per month (plus VAT, where applicable).

3.2 Free Trial Period

Each new Partner is entitled to a 30-day free trial upon registration. During the trial period, full access to all Services is provided free of charge. A payment method (credit/debit card) must be registered to activate the trial. After the trial period expires, the subscription renews automatically and your card is charged.

Money-back guarantee: If you cancel your subscription within 7 days of the first charge, you are entitled to a full refund.

3.3 Electronic Payment Fees

If you activate electronic payments via Stripe Connect, the following fees apply per online transaction:

  • Application fee: 2.5% + €0.25 per transaction
  • Stripe processing fees: apply additionally in accordance with Stripe's pricing

Fees are automatically deducted from each transaction before the balance is transferred to your Stripe account.

For bookings with payment at the business, no transaction fee applies.

3.4 Invoicing

Subscription charges are processed automatically each month via the card you have registered. You will receive an electronic invoice/receipt by email for each charge.

3.5 Price Changes

bookmax reserves the right to modify fees with at least 30 days' prior written notice. Continued use of the Services after the notice period constitutes acceptance of the new fees. If you do not agree, you may cancel your subscription before the new prices take effect.

3.6 Late Payments

In the event of a failed charge, we will notify you and reattempt the charge. If payment is not completed within 7 days, bookmax reserves the right to suspend or terminate your access to the Services.

4. Bookings

4.1 Booking Methods

Clients can make bookings through the bookmax website (www.bookmax.gr) and the bookmax app. You can also manually enter bookings (walk-in clients, phone bookings) through your calendar on the Platform.

4.2 Booking Obligations

The Partner is obliged to:

  • Accept all bookings made through the Platform and may only reject a booking in exceptional circumstances, for which the Client must be notified promptly
  • Provide the services described in your profile, at the price listed at the time of booking
  • Not impose additional charges on Clients beyond those listed on the Platform
  • Keep availability, services, prices and team information up to date on the Platform at all times

4.3 Cancellation Policy

The Partner can configure the following cancellation policy parameters through the Platform:

  • Protection mode: None, Card on file, or Online payment
  • Free cancellation window (2-48 hours before the appointment)
  • Late cancellation charge percentage (0-100%)
  • No-show charge percentage (0-100%)

The cancellation policy is disclosed to the Client at the time of booking. Changes to the policy do not apply retroactively to existing bookings.

If the Partner cancels an appointment, the Client is entitled to a full refund (if they paid online).

5. Electronic Payments (Stripe Connect)

5.1 Stripe Connection

To activate electronic payments, the Partner must create a Stripe Connect account through the onboarding process provided on the Platform. bookmax uses the Stripe Connect Standard model, in which the Partner maintains their own Stripe account.

5.2 Payment Flow

For bookings with electronic payment:

  1. The Client pays at the time of booking via card
  2. bookmax application fees (2.5% + €0.25) are automatically deducted
  3. Stripe processing fees are deducted in accordance with Stripe's pricing
  4. The balance is transferred to the Partner's Stripe account

5.3 Refunds

bookmax manages Client refunds in accordance with the Partner's cancellation policy. For cancellations within the free window, a full refund is issued. For late cancellations, the refund is reduced by the cancellation charge percentage.

5.4 Chargebacks

The Partner is responsible in the event of a chargeback from a Client. bookmax will notify the Partner and cooperate in disputing unfounded chargebacks.

6. Partner Obligations

6.1 Accuracy of Information

The Partner is obliged to ensure that all information on their profile (services, prices, hours, team, photos, policies) is accurate, complete, not misleading and up to date at all times. bookmax reserves the right to suspend accounts with inaccurate information.

6.2 Licences and Legal Compliance

The Partner represents and warrants that they:

  • Hold all necessary licences, certifications and insurance required to provide their services
  • Comply with applicable Greek and European legislation
  • Provide their services in accordance with applicable professional standards

6.3 Data Protection

The Partner is obliged to comply with the GDPR and Law 4624/2019 when processing Client data. Detailed information about controller/processor roles is provided in our Privacy Policy and the Data Processing Agreement (DPA) which forms an integral part of these Terms.

6.4 Client Reviews

The Platform allows Clients to publish reviews about your services. The Partner:

  • Accepts that reviews may contain negative comments
  • May respond to reviews through the Platform, in a polite and professional manner
  • May not manipulate the review system (e.g. by submitting fake reviews or offering rewards for positive reviews)

If you believe a review is defamatory or violates rights, you may report it to us for review.

6.5 Prohibited Actions

The Partner may not:

  • Encourage Clients who book through bookmax to cancel and book directly, in order to avoid fees
  • Provide false information or falsely mark bookings as "no-show"
  • Assign, transfer or resell their account to a third party
  • Use the Platform for illegal purposes or in violation of third-party rights

6.6 Tax Obligations

The Partner is solely responsible for their tax obligations, including:

  • Charging and remitting VAT on services provided to Clients, where required by law
  • Issuing tax receipts/invoices to Clients, in accordance with applicable Greek tax legislation
  • Declaring income from services provided through the Platform

bookmax charges VAT on subscription and application fees, in accordance with applicable law. The Partner acknowledges that bookmax does not provide tax or accounting advice.

6.7 Team Consent for Platform Advertising

The Partner must ensure that they have obtained the explicit consent of each member of team (employee or contractor) for the publication of their details on the Platform, including name, photo, specialisation, availability and services provided. If a team member withdraws their consent, the Partner must promptly remove their details from the Platform, in accordance with the GDPR.

6.8 Insurance

The Partner must maintain appropriate insurance coverage (professional liability insurance, where required) to cover any damages or claims arising from the provision of their services to Clients.

7. Intellectual Property and Content

7.1 bookmax Rights

The Platform, software, design, trademarks and all related materials are the intellectual property of bookmax. The Partner does not acquire any intellectual property rights, other than the licence to use granted in Section 2.2.

7.2 Partner Content

The Partner grants bookmax a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish the content they post on the Platform (photos, service descriptions, logos) for the purpose of promoting their services through the Platform. The Partner warrants that they own the rights to the content they upload.

8. Limitation of Liability

8.1 bookmax Liability

bookmax provides the Platform "as is" and "as available". We do not guarantee uninterrupted, error-free or secure operation. bookmax is not liable for:

  • Loss of revenue or profits due to temporary unavailability of the Platform
  • Actions or omissions of Clients
  • Content of Client reviews
  • Technical issues caused by third-party providers (Stripe, hosting, etc.)

In any event, bookmax's maximum liability is limited to the amount paid by the Partner as subscription fees in the preceding 12 months.

8.2 Partner Liability

The Partner bears sole liability for:

  • The quality and provision of their services to Clients
  • Compliance with applicable legislation (tax, employment, health and safety, etc.)
  • The contract between themselves and the Client for the services they provide

bookmax is not a party to the contract between the Partner and the Client for the services provided by the Partner. bookmax acts solely as a technology provider and bears no responsibility for the services received by the Client.

8.3 Indemnification

The Partner undertakes to indemnify and hold harmless bookmax, its directors, employees and agents from any claims, losses, damages, costs or expenses (including reasonable legal fees) arising from or related to:

  • Breach of these Terms by the Partner
  • Unlawful or unauthorised processing of Client personal data by the Partner
  • Claims by Clients or third parties relating to services provided by the Partner
  • Infringement of third-party intellectual property rights by content uploaded by the Partner
  • Breach of applicable legislation (tax, health and safety, employment, etc.)

8.4 Confidentiality

Each party undertakes not to disclose confidential information of the other party to third parties, except where:

  • Required by law or court order
  • Necessary for the performance of these Terms (e.g. disclosure to payment service providers)
  • The information is already publicly available through no fault of the party

Confidential information includes, in particular: business data, financial data, technical information, client data, terms of cooperation and any information expressly designated as confidential. The confidentiality obligation remains in force for 2 years after termination of the cooperation.

9. Duration, Cancellation and Termination

9.1 Duration

The cooperation between bookmax and the Partner is of indefinite duration and begins from the date of acceptance of these Terms.

9.2 Subscription Cancellation

The Partner may cancel their subscription at any time through the account settings on the Platform. Cancellation takes effect at the end of the current billing period. Access to the Services is maintained until the end of the paid period. No refund is given for the remainder of the current period, unless the cancellation is made within 7 days of the first charge (see Section 3.2).

9.3 Termination by bookmax

bookmax reserves the right to suspend or terminate the Partner's account:

  • Immediately, in the event of breach of these Terms, fraud or illegal activity
  • With 30 days' prior notice in any other case

9.4 Termination by the Partner

The Partner may terminate the cooperation at any time by cancelling their subscription. In the event of a change to the Terms with which they disagree, the Partner is entitled to terminate the cooperation within 30 days of notification of the change.

9.5 After Termination

Following termination of the cooperation:

  • The Partner has 30 days to export their client data through the Platform
  • bookmax will retain the Partner's data in accordance with the retention periods set out in the Privacy Policy
  • Any outstanding amounts become immediately due and payable

10. Changes to the Terms

bookmax reserves the right to amend these Terms. In the event of material changes, we will notify the Partner by email at least 30 days before they take effect. Continued use of the Platform after the notice period constitutes acceptance of the amended Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by Greek law. Any dispute arising from their interpretation or application shall be resolved by the competent courts of Athens.

In the event of disagreement, the parties shall make reasonable efforts to reach an amicable resolution before resorting to legal proceedings.

12. General Provisions

12.1 Independent Parties

bookmax and the Partner are independent parties. These Terms do not create any relationship of partnership, joint venture, employment or agency between the parties.

12.2 Assignment

The Partner may not assign their rights or obligations under these Terms without the prior written consent of bookmax.

12.3 Entire Agreement

These Terms, together with the Privacy Policy, Terms of Use and Booking Terms and Conditions, constitute the entire agreement between the parties and supersede any prior written or oral agreement.

12.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.5 Force Majeure

Neither party shall be liable for failure to fulfil obligations due to events of force majeure (e.g. natural disasters, government decisions, power/internet outages).

13. Contact

For any questions regarding these Terms or our Services:

Email: hello@bookmax.gr

Website: www.bookmax.gr